If you don’t see and feel the results, we’ll refund you. Simply return it to us within 28 days of purchase, and we will issue a full refund to your original method of payment. No headaches, no questionnaires, no complicated procedures.
Our policy lasts 28 days because most users will observe results within this time if using the products as directed and because our products was clinically tested with results after 28 days.
To be eligible for a return, simply return the item(s), used or unused, in the original packaging. To complete your return, the purchase must have been completed through rekze.ae. We can not refund items purchased from a pharmacy, independent shop, marketplace or salon; please contact your salon to inquire about their respective return policies.
Refunds: Simple, hassle-free
Once your return is received we will send you an email to notify you that we have received your returned item and processed a full refund. A credit will automatically be applied to your credit card or original method of payment, the same day as receipt of the return(s).
Very easy, if you made the payment via CC, we would refund directly on your CC, if the payment was COD, you need to provide us your bank account, and we will transfer the refund there.
To return your product please mail it to the Return Address on your original packing slip.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs on original orders (where applicable) are non-refundable and we will just charge the shipping cost for the order with free shipping based on the shipping method used.